Returns and Refund Policy

We want you to be confident in your purchase.

At The Current House, we aim to provide high-quality lighting products and a smooth shopping experience. If you are not satisfied with your purchase, this policy explains your options.

Returns must be requested within the stated return window from the date of delivery. Items must be unused, uninstalled, and returned in their original packaging, including all accessories and documentation.

Due to the nature of electrical products, installed or modified lighting items are not eligible for return, unless the product is proven to be defective upon delivery. Any defects must be reported within a reasonable timeframe with supporting photos or videos.

Refunds, once approved, will be processed back to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.

We reserve the right to reject returns that do not meet the stated conditions or show signs of wear, damage, or improper handling.

Refund Policy – The Current House

At The Current House, we are committed to delivering high-quality lighting products and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are processed.

1. Refund Eligibility

You may request a refund under the following conditions:

The item delivered is damaged, defective, or faulty
You received the wrong item
The item is unused, uninstalled, and in its original packaging

All refund requests must be made within 7 days of delivery.

2. Non-Refundable Items

We do not accept refunds for:

Items that have been used, installed, or altered
Custom-made or special-order products
Items marked as final sale or clearance

3. How to Request a Refund

To initiate a refund:

Email us at [your email address]
Include your order number and a clear description of the issue
Attach photos or videos showing the problem (if applicable)

Our team will review your request within 2–3 business days.

4. Return Process

If your refund request is approved:

You will receive instructions on how to return the item
Items must be returned in their original condition and packaging
Returns must be shipped within the timeframe provided

5. Refund Method & Timeline

All refunds are processed via Paystack.

Refunds will be issued to the original payment method used at checkout
Once your return is received and inspected, refunds are processed within 3–5 business days
Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to reflect in your account

6. Shipping Costs

Original shipping fees are non-refundable
Return shipping costs are the customer’s responsibility, unless the item was damaged, defective, or incorrect

7. Exchanges

We only replace items if they are:

Damaged
Defective
Incorrect

If you need an exchange, please contact us through the email above.

8. Partial Refunds

In certain situations, partial refunds may be granted:

Items returned in a condition different from how they were sent
Missing parts or packaging

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your bank or card provider, as processing times may vary
If the issue persists, contact us at support@thecurrenthouse.com