Last updated: 27th Feb 2025

Here’s a polished Shipping & Delivery + Returns Policy copy for The Current House, integrating your content, streamlining the flow, and aligning with a professional, easy-to-read format. I also kept it compliant with the Kenya Consumer Protection Act (2012).

Shipping, Delivery & Returns Policy

At The Current House, we aim to provide high-quality lighting products and a smooth shopping experience. This policy explains your options for shipping, delivery, returns, exchanges, and refunds.

Shipping & Delivery

We carefully package and deliver your lighting products across Kenya.

• Processing Time: Orders are processed within 1–3 business days after payment confirmation.

• Delivery Timeline:

  • Nairobi: 1–3 business days

  • Major towns: 2–4 business days

  • Other regions: 3–7 business days

• Large or Fragile Items: Some pieces may require special handling and slightly longer delivery times; we will contact you to coordinate.

• Tracking: You will receive tracking information or updates via email once your order has been dispatched.

• Delivery Communication: By placing an order, you consent to our courier partner contacting you as necessary to complete delivery, in accordance with our Privacy Policy.

Returns

We want you to be satisfied with your purchase. If you are not happy with an item, please follow the guidelines below.

• Return Window: Requests must be made within 3 days of delivery.

• Condition: Items must be unused, uninstalled, and returned in their original packaging, including all accessories and documentation.

• Non-Returnable Items:

  • Installed or modified lighting products

  • Clearance items

  • Custom or special-order items

• Defective Items: If a product is defective upon delivery, report the issue within a reasonable timeframe with supporting photos or videos.

We reserve the right to reject returns that do not meet the above conditions or show signs of wear, damage, or improper handling.

Exchanges

• If you receive a damaged or incorrect item, we will arrange a replacement where stock is available.

• Contact us immediately at support@thecurrenthouse.com with photos and order details to initiate the process.

Refunds

• Approved refunds will be processed back to the original payment method.

• Shipping fees are non-refundable, unless the return is due to a defect or an error on our part.

Contact for Returns & Support

For assistance with returns, exchanges, or refunds, please reach out to:

Email: support@thecurrenthouse.com